Returns Policy

At Ollybear Childrenswear we strive to make sure that you are happy with every purchase that you make. If, for any reason you wish to return an item then we are happy to offer a refund or exchange (including sale items but excluding personalised products) provided that the goods are returned to us within 14 days from date of arrival (subject to our terms and conditions). For refunds please allow 5 – 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

To return a product please follow the steps outlined below, we aim to keep the process as simple as possible:

UK customers: (Free UK exchange)

Simply fill in the Returns Form enclosed with your order

  • Please remember to feature your full name & original Delivery Note number for us to process quicker.
  • Package your items carefully; with each item in condition you received it and with all labels attached (including hangers).
  • You will be responsible for the returned items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery, and waterproof packaging.
  • For all UK customers we will send back the exchanged products to you free of charge.
  • If the value of your exchange exceeds the amount paid in your original order we will require additional payment.
  • If you hold a Paypal account, it is easy for us to send you a money request, simply supply in the Returns Form the email address linked to your account.
  • To pay by card please phone us on UK 01355 244535 or wait for us to phone you when the parcel has arrived with us.

International customers

  • Simply fill in the Returns Form enclosed with your order
  • Please remember to feature your full name & original Delivery Note number for us to process quicker.
  • Package your items carefully, with each item in the condition you received it and with all labels attached (including hangers).
  • You will be responsible for the returned items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery, and waterproof packaging.
  • If the value of your exchange exceeds the amount paid in your original order we will require additional payment. We also require additional payment for sending out all International exchanges.
  • If you hold a Paypal account, it is easy for us to send you a money request, Simply supply in the Returns Form the email address linked to your account.
  • To pay by card please phone us on INT +44 1355 244535 or wait for us to phone you when the parcel has arrived with us.

Exceptions to our Return Policy

Ollybear Childrenswear will only accept unworn, unwashed or faulty merchandise for return or exchange. Please note all Gift boxes are non-refundable.

Underwear/ Swimwear/Tights

In the interest of hygiene, all underwear and swimwear must be returned in original packaging and condition with tags in place. These items must only be tried on over garments. Ollybear Childrenswear will not accept any underwear, swimwear or tights without their original packaging intact.

Shipping Cost

Original shipping charges will not be reimbursed under normal circumstances. Shipping charges will be applied to orders that qualified originally for FREE UK delivery, if the remaining amount of the order, after reimbursement, does not reach £75.00.

We do not refund shipping charges for returns or exchanges unless it is due to a manufacturing defect or if the incorrect item has been shipped, whereby we will also pay for the cost of the return postage (up to a maximum of £3.50). We will offer you FREE UK standard shipping on the new item that we ship back to you for the exchange!

Returns: Questions & Answers

What happens next?

Ollybear Childrenswear will, upon receipt of goods, will process within 5 working days. We will then send you an email to confirm that your card/Paypal account has been refunded or that an exchange product has been sent. Please note however that it may take up to 5 – 10 days for your bank to complete the refund, depending on their processing time.

I cannot return my order within 20 days, what should I do?

Please contact us if you think the time frame will be an issue, Ollybear Childrenswear will try, where possible to find a solution which may help.

How do I return a faulty or incorrect item?

Please contact us before returning your item(s), letting us know the fault or reason why your goods may be incorrect and we will advise you how to return it accordingly. Ollybear Childrenswear may require photos of any items with defects before accepting any return.

Returns Address

Ollybear Childrenswear (RETURNS Dept)
27a Montgomery Street,
The Village,
East Kilbride,
South Lanarkshire,
G74 4JS